রিটার্ন পলিসি ও রিফান্ড

We want you to be happy with everything you purchase from Agora. Should you change your mind about your purchase, please return the product with your proof of purchase (Sales Invoice) within 72 hours of purchase, and we’ll happily offer a replacement, adjustment, or refund.

Please be aware that some products have different return time limits and exceptions when you change your mind. For specific return requirements and for information on how to return a product, please refer to the relevant section below.

Returning Online Items?

If you are not happy with any of your items, simply hand them back to the Agora delivery man at the time of delivery. We will then arrange for a refund to your payment card.

Our team of pickers does their best to choose only the freshest products with the longest expiry dates for you. If you’re not happy with the fresh food we have delivered, our Freshness Guarantee means you can hand it back to your driver and we will arrange a refund for you.

After delivery, unwanted items can be returned to the store of purchase. Simply bring your sales invoice and we’ll happily offer a replacement or refund. For perishable food items, please return within its use-by date.

Is Your Item Faulty or Damaged?

We do our best to ensure everything works perfectly, but if you find that any of our products are faulty within 72 hours from purchase, we promise you a full refund, repair, replacement, or adjustment.

Alternatively, please return faulty items to your store of purchase of Agora.

Receiving Your Refund

Once we have received your product, we will refund your money in the same way you initially paid for it.

By credit or debit card Your money will go back into the same card. Allow 3–5 working days for the refund to show in your account.

If you purchased at an offer price, your refund will be based on that promotional price. If you are returning items that were purchased on a promotion, such as ‘Buy one get one half price’ or ‘3 for 2’, then the promotion will no longer apply and your refund value will be adjusted accordingly.

Where multiple payment methods were used: Refunds will be applied in the following order:

1. Credit/Debit Card

Your Legal Rights

Our refund policy is in addition to and does not affect any of your legal rights. The simplest way to return your items is set out above, but you can also tell us you’ve changed your mind by completing and returning the cancellation form.

If you have any complaints about an online transaction, please get in touch via our Contact Us page and we will do our best to assist you.